Last updated 16 September 2026
Returns
We offer a 30-day return policy: you have 30 days from the day you receive your order to ask for a return.
To be eligible, the coffee must be:
- in the original bag you received it in;
- no more than half used - at least 50% of the contents by weight still in the bag;
- accompanied by your order number or another proof of purchase.
To start a return, email us at [email protected] with your order number and the reason. If the return is accepted we will send you a return postage label and instructions on how and where to send it.
Please ask first. Items sent back without a return being requested and accepted will not be refunded.
Damaged or incorrect orders
Please check your order as soon as it arrives. If anything is damaged, missing or not what you ordered, email us straight away with your order number and a photo if you can, and we will put it right - with a replacement or a refund, whichever you prefer.
Refunds
Once we have received and inspected your return we will email you to confirm whether the refund is approved. Approved refunds are paid to the original payment method within 10 business days.
Your bank or card provider may take a few more days to show the money in your account. If it has been more than 15 business days since we approved your refund and it has not arrived, please contact us.
Subscriptions
Cancelling a subscription stops future payments. A payment already taken for coffee that is being roasted or is on its way is treated like any other order: the return and damage rules above apply to it.
Your statutory rights
This policy is in addition to your legal rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected by anything on this page. If you have any questions, contact us:
- By email: [email protected]
- By post: Asylum Coffee Limited, Unit 64a BSS House, Cheney Manor, Swindon SN2 2PJ